Delivery is free for all orders over £50. For orders under £50 we charge a £5 delivery fee for smaller plants sent via Royal Mail and £10 for larger plants, sent via Parcelforce. You can add multiple products to your order without incurring additional postage costs.
We deliver five days a week and your order will be despatched within 1 business day. Deliveries will take between 2-5 days.
You will be updated on delivery by text and/or email. If you have a safe place please advise Royal Mail or Parcelforce directly.
We are plant people, and we love our plants and obviously we want you to love them too. We make every effort to bring you a plant that as closely as possible matches the plant as it appears on our website and in the size you have chosen. As with all living things, there can be some natural variation in both size and shape so please be kind to us if we don’t meet your expectations.
If you don’t like your plant and would like to return it, please contact us within 7 days of receiving it. Once we receive your return we can refund the cost of the plant, provided you’ve been following our care instructions. Refunds will be made once the plant is returned to us. The cost of shipping and returning will not be refunded
In the event that you think your plant arrived damaged or unhealthy, please include a photograph or 2 when you contact us. Sometimes issues can be solved without returning and we’ve got many years’ experience dealing with plants. If we have problem we cannot fix we will provide a replacement or refund..
If we have a problem lets be kind to each other. We are plant lovers and growers and we want to make you happy
For pots, merchandise and all other non-perishable goods you have up to 30 days to request a refund, provided it’s unused and in a re-saleable condition. Please contact us by email [email protected] to request a return
If you wish to exercise your right of cancellation within 14 days, you are obliged to retain possession of the goods and take reasonable care of them according to our plant care guidelines.